If the Invite User button is not visible on your Profile > Subscription page, it usually means that all seats on your current subscription are already assigned. The ConDoc Tools account management system only shows the Invite User option when at least one license (seat) is available to assign.

Here’s what you can do:

1. Check Your Subscription Details
   Look at the number of licenses you currently have and how many are in use. This is shown in the Subscription table on your Profile page.

2. Add a License if Needed
   If all licenses are assigned, you’ll need to add another seat before the Invite User option becomes available.

   • Click Add/Remove Licenses

   • Increase your license count

   • Confirm the changes

   • You’ll be billed a prorated amount immediately to keep your billing cycle aligned

3. Return to the Subscription Page
   After adding a license, refresh the page. The Invite User button should now appear on the right-hand side of your subscription table.

If you're part of a team and not the account owner, you will not see the Invite User option. Only the primary account holder can manage team access.

When you cancel:

• Your subscription will remain active until the end of your billing cycle.

• You will no longer be able to activate ConDoc Tools in SketchUp.

• However, you can still log in to your profile, access all learning resources, and keep any templates or title blocks installed on your computer.

You’re welcome to come back any time!

Yes. To remove a team member:

1. Go to Manage Licenses in your profile.

2. Find the user you'd like to remove.

3. Click the “Remove” or “Unassign” option.

Once removed, that seat becomes available for a new user.

On your profile page:

1. Locate your subscription.

2. Click the “Change to Annual” button.

This will switch your billing cycle and apply a discounted annual rate moving forward.

 Great question:

• Manage Licenses is where you assign or unassign users (seats).

• Manage Activations is where you manage which machines those users are using.

Each user can activate on up to two computers. You can deactivate any device to free up an activation.

Yes! As long as you have available seats on your subscription:

• Go to Manage Licenses and click Invite User.

• Enter the team member’s email.

• They’ll receive a password reset email and create their own login.

• Their usage will count under your team license.

Note: If no seats are available, you must add another license first before inviting.

To update billing information:

1. Go to your profile page.

2. Click Update Payment Method.

3. Enter your new card or billing details.

These changes take effect immediately for future invoices.

Billing occurs at the start of your billing cycle. If you cancel after a renewal has processed, that charge still applies, but no further renewals will occur. You’ll retain access through the end of the paid period.

If you added or removed seats mid-cycle, you may see prorated charges for those changes as well.