If you have a billing issue, disputed charge, or account question, you can contact me anytime. Email or phone is always appropriate for billing related concerns, and there is no charge for this type of support.
I am happy to help with SketchUp, LayOut, and ConDoc Tools questions and workflow issues.
The first 15 minutes of support is always free. In many cases, a short conversation is all it takes to get you unstuck or pointed in the right direction.
Free support includes:
If an unpaid support session runs long, typically over 30 minutes, I may pause and recommend tutorials or courses that better address the issue. This usually means the problem is educational rather than technical.
Office phone:
720 443 3242
Calling this number rings both the office line and my cell phone. If I am available, I will answer. If not, please leave a message or follow up by email, mike@brightmandesigns.com.
I will always tell you before support switches to paid time. There are no surprise charges.
If you’re facing a more complex issue or working through something specific to your project, consider booking a 3D Helpline session. These are $100/hour, scheduled in advance, and include:
We’ll focus on your project, your workflow, and whatever challenges you're facing—whether I’m working on your model, watching your screen, or both.
For quick questions, you can also use the Mikey Chat AI assistant in the bottom right corner of the screen. Mikey is trained on the full Knowledge Base and can answer most technical questions instantly.
Still stuck? The ConDoc Forum is a great place to post questions, see what others are running into, and learn from the community.